Customer Support
Frequently Asked Question
Water is essential to all bodily functions and is found in all living cells, so it’s no surprise that you can’t live without it. Visit the About Bottled Water pages to learn more about the benefits of proper hydration.
Bottle used for drinking purpose only.
Call our Customer Service at 111-628-873 or contact us and inform us that you require a refund for your security deposit. You will receive the refund at your delivery address within 10– 15 working days.
Thank you for your interest. Please reach out to our marketing contact at:ejaz.ahmed@nature.com.pk
To notify us of your new address, please call 111-628-873 or whatsapp us on “03005553186″ Within 2–3 business days, a new address will be created.
Your delivery schedule is determined by your location, route, and account type. Your route sales representative will provide you with a delivery calendar at the time of your initial delivery. Furthermore, if you need to change your delivery schedule, please contact your route sales representative or call us at 111-628-873
If you run out of water before your next scheduled delivery, please call a friendly customer service representative who can determine the availability of a special delivery as soon as possible.
We are great recyclers! As a result, we must keep up with our containers. A bottle deposit is a fee. A bottle deposit is refundable for each three or five gallon bottle delivered to you and will be credited to your account once each empty bottle is returned.
You should receive a call to schedule your installation and/or delivery within 1 to 2 business days of placing your order.
You will pay at the time of delivery of your bottles. In this case, you will purchase a coupon book containing 11 leaves. Each leave is valid for one bottle you receive. Give the same number of coupons to your delivery sales representative. Once all your coupon leaves are finished, you can purchase another coupon book.